Question 1

How do I create my first loyalty card?

Accepted Answer

Sign up for a Ruffus account, then hit "Create card" from your dashboard. Choose your stamp count, set your reward, and add your business name and logo. The whole thing takes about two minutes — and your QR code is ready to use immediately.

Question 2

How do customers collect stamps?

Accepted Answer

Customers open the camera app on any phone, scan your QR code, and their stamp card opens instantly in the browser — no app download needed. A new stamp is added and saved automatically.

Question 3

How do I display my QR code?

Accepted Answer

From your dashboard, download your QR code as a PNG or PDF and print it yourself. Stick it on your counter, window, or table. Most merchants print a small A5 card or use a simple tabletop stand.

Question 4

Can I change my reward after I launch?

Accepted Answer

Yes, you can update your reward description anytime from the card settings. Changes apply to new customers immediately. Existing customers who are mid-progress see the updated reward — so make sure any change is an upgrade, not a downgrade.

Question 5

What if a customer loses their progress?

Accepted Answer

Stamps are tied to the customer's account, not their device. As long as they're signed in, their progress is safe across any phone or browser. If they're collecting without an account, stamps are stored in the browser and may be lost if they clear their data — we recommend encouraging sign-up.

Question 6

Can I run more than one card at once?

Accepted Answer

Yes — all plans include unlimited active cards. You could run a main coffee card alongside a seasonal pastry card, for example. Each card has its own QR code and tracks customers independently.

Question 7

How do I upgrade or downgrade my plan?

Accepted Answer

Head to Settings → Billing in your dashboard and choose a new plan. Upgrades take effect immediately (prorated). Downgrades take effect at the start of your next billing period.

Question 8

Can I cancel anytime?

Accepted Answer

Yes — no contracts, no lock-in. Cancel from Settings → Billing at any time. Your plan stays active until the end of the billing period, then moves to the free tier. Your data is retained for 90 days after cancellation.

Question 9

Do you offer refunds?

Accepted Answer

We don't offer refunds for partial months, but if something went wrong on our end we'll always make it right. Email hello@ruffus.app and we'll sort it out.

Question 10

How does reward redemption work?

Accepted Answer

When a customer has enough stamps, they tap "Claim reward" on their card. This generates a one-time redemption code they show your staff. Your staff enters your four-digit PIN on the Ruffus Staff Terminal to confirm it — the reward is marked as redeemed and the customer's stamp count resets. Screenshots are not accepted; the code must be validated live.

Question 11

What if a customer redeems by accident?

Accepted Answer

Reach out to us at hello@ruffus.app with the customer's name or email and the date of the redemption. We can look up the transaction and restore their stamps if it was a genuine mistake.

Question 12

Can I see a record of all redemptions?

Accepted Answer

Yes — your dashboard shows a full activity log including every stamp issued and every reward redeemed, with timestamps and the staff member or location that processed each one. You can filter by date range and export the data as a CSV.

Question 13

Can I give my staff access to the terminal?

Accepted Answer

Yes. From Settings → Staff, you can add staff members by name and assign them a PIN. They use that PIN on the Staff Terminal to issue stamps and redeem rewards — they never need access to your dashboard or account settings. You can revoke a staff PIN at any time.

Question 14

Can I run Ruffus across multiple locations?

Accepted Answer

Yes — all plans support multiple locations under one account. Each location can have its own staff and its activity is tracked separately in the dashboard. Customers collect stamps at any of your locations and they all count toward the same card.

Question 15

What analytics does Ruffus give me?

Accepted Answer

Your dashboard shows total members, stamps issued, rewards redeemed, and active vs. lapsed customers. You can see visit frequency, which days are busiest, and how many customers are close to a reward (useful for targeted campaigns). All data is exportable as CSV.

Question 16

Does Ruffus work on all devices?

Accepted Answer

Yes. Ruffus works in any modern browser on iOS, Android, and desktop. Customers don't need to install anything — the card opens in Safari, Chrome, or any browser via the QR scan.

Question 17

Do customers need to create an account?

Accepted Answer

No — collecting stamps works without signing in. But we strongly recommend encouraging customers to create a free Ruffus account so their progress is saved across devices and can't be lost if they clear their browser.

Question 18

Is there an offline mode?

Accepted Answer

Not currently — Ruffus requires an internet connection to verify and record stamps. This is by design: it's what makes our fraud-proof stamp verification work. We're looking into offline queuing for a future release.

How can we help?

Getting started

Stamps & rewards

Billing

Redemption

Staff & account

Technical

Send us a message.