How can we help?
Browse the FAQ below or send us a message. We usually reply within one business day.
Getting started
Choose your stamp count, set your reward, and add your business name and logo. Setup takes under 5 minutes. Your QR code is ready right away, and your NFC tap cards ship within 1–2 business days.
Customers tap your NFC counter card or scan your QR code with their phone and start collecting stamps right away. No account is required for the first stamp.
After getting started, customers can save their card to Apple Wallet or Google Wallet. They can also keep using it on their phone or install it as a PWA.
From Card Studio in your dashboard, download your QR code as a PNG or print it directly.
Yes. Add your logo, colors, business name, stamp count, and reward so the card matches your brand.
Cards, stamps & rewards
Yes. You can update your reward description from the card settings. Customers already in progress will see the updated reward, so only make changes that are an upgrade.
Customers can start collecting stamps without creating an account. If they later link their progress to an account, they can keep it across devices.
Yes. You can manage up to 4 loyalty cards. Each station card, poster QR code, or stamp code maps to one specific card.
Inactivity expiry is available and off by default. If you turn it on, customers get a warning before anything clears.
Redemption
When a card is full, the customer taps your NFC card or scans the QR sticker at the counter, confirms redemption, and the stamp count resets automatically.
Email hello@ruffus.app with the customer’s name or email and the redemption date. We can look up the transaction and restore stamps if it was a genuine error.
Yes. Your dashboard includes a full activity log with stamps issued, rewards redeemed, timestamps, and the staff member or store involved.
Billing
Yes. Annual billing takes effect immediately with proration. Switching back to monthly takes effect at the start of your next billing period.
Yes. You can cancel from Billing in your dashboard. Your plan stays active until the end of the billing period.
We do not offer refunds for partial months, but if something went wrong on our end, email hello@ruffus.app and we will make it right.
Yes. You can pause for up to 4 months in a row, once every 12 months. While paused, billing stops and your program is paused too.
Staff & stores
Yes. Add staff members by name and assign each one a PIN. Staff can issue stamps without needing dashboard access.
Yes. One plan covers one store. Additional stores are $25/month each under the same dashboard.
You can see total members, stamps issued, rewards redeemed, active vs. lapsed customers, visit frequency, and customers close to a reward.
Technical
Yes. Ruffus works in modern browsers on iOS, Android, and desktop.
No. Customers can start collecting stamps without creating an account. They can link their progress later if they want to keep it across devices.
Not currently. Ruffus needs an internet connection to verify and record stamps.
Yes. After getting started, customers can save their card to Apple Wallet or Google Wallet. They can also keep using it on their phone or install it as a PWA.
Ruffus currently supports English, French, and Spanish for loyalty cards, staff terminal flows, and automated messages.
Send us a message.
We usually reply within one business day. For urgent billing issues, email billing@ruffus.app directly.
Contact usStart your loyalty card today.
Set it up in under five minutes — no card to start, and your free trial begins at your first real stamp, not at signup.