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Notes on building customer loyalty.

Practical, no-fluff guides for local businesses — written by the team building the tools.

August 22, 2026

A Loyalty Program for DoorDash & Grubhub Orders

DoorDash and Grubhub give restaurants no reusable contact info — a single-use QR code in the bag turns a one-off order into a direct relationship.

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August 19, 2026

NFC Tap vs. QR Code: Which Should You Use?

NFC needs a card at the counter; QR is print that reaches bags, posters, and mailers. A practical guide to choosing, or running both.

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August 17, 2026

Loyalty Programs for Retail & Boutiques

How to run a digital loyalty card for a boutique or retail shop: fewer stamps, fair reward rules, and a card that reminds customers between visits.

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August 8, 2026

What Automated Birthday Messages Actually Do

Ruffus remembers every customer's birthday and sends a wallet-linked greeting on the day. No discount is attached to it.

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August 5, 2026

The Win-Back Campaign You Never Have to Build

Ruffus automatically emails quiet customers and reminds people who earned a reward but never redeemed it — no campaign to write or schedule.

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August 1, 2026

A Loyalty Program for Uber Eats Customers

Uber Eats hands a restaurant no reusable contact info. How a single-use QR code in the bag builds a loyalty relationship the marketplace does not own.

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July 25, 2026

A Shopify POS Loyalty Program, In-Store and Online

One loyalty card across your Shopify checkout and your counter — same customer, same progress, whether the sale happened online or in person.

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July 25, 2026

Digital Loyalty Cards Without a POS System

A practical walkthrough of running a digital stamp-card program with no POS integration — NFC taps, QR codes, and Apple/Google Wallet.

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July 23, 2026

Apple Wallet Loyalty Cards Without an App

A loyalty stamp card that lands in Apple Wallet with no app to download — less friction to join, and a card that stays where customers already look.

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July 21, 2026

The Digital Alternative to Paper Punch Cards

What changes — and what stays the same — when a paper punch card goes digital: no app for customers, no lost cards, no photocopied fakes.

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